To Edit a SoniCloud User Profile, please follow the steps listed below:
1. Click on the Navigate button on the top right corner of the page and select "Users".
2. Select the User you want to edit from the User list.
3. The first section on the user profile is the User info. You can edit their first name, last name, email address, or phone number. You can also send them a password reset email if they have forgotten their password, or never set up their account.
4. The Permission Level section lets you adjust a Users permissions. They can be set to an Admin User or a View User. This will set what access level the User has on the site.
5. The Notifications section lets you set If, How, and When users will receive alarm notifications. Please note, the only type of Notifications that are set within SoniCloud are alarm notifications.
The first option under Notifications allows you to set whether this user is allowed to receive alarm notifications. If they are Enabled, this User can be set to receive alarms. If they are Disabled, this user cannot be set up to receive alarm notifications on SoniCloud.
The second option under Notifications allows you to set how this user will receive alarm notifications. Alarm notifications can be sent via Email, SMS Message (text), or Automated Phone Call. Multiple options can be selected if desired, including multiple options of the same type (i.e. a text to 2 different numbers on the same user profile). To add a notification method, click the green plus sign by the Notification type.
To remove a Notification method, simply click the trash can symbol next to that Notification Field.
The Third option under Notifications allows you to select the schedule for each user to receive alarm notifications. This schedule is customizable on a weekly basis.
Option 1 under Notification schedule is 24/7. This means when alarms are triggered, the user will receive them 24/7.
Option 2 under Notification schedule is Work Week. This allows you to set a Monday through Friday time schedule when users receive and not receive alarm notifications. The start and end times are customizable, but will be the same start/end time for every day Monday-Friday.
Option 3 under Notification schedule is for a Custom Schedule. With this schedule, you can set exactly what times a user is to be sent alarm notifications. To completely remove a day, unselect the check box, then click the trash can beside the Time Fields listed. To restrict the times on a given day where you do not want to receive alarms, unselect the check box, then adjust the time fields to the desirable time. Please note, the default times listed are both listed as 12AM. Field 1 is Start time (12am start of day), Field 2 is End Time (12am end of day).
6. The Groups section allows you to set which User Groups this User will be located in on the site. This will dictate what parts of the site the user is allowed to see. Users can be in more than one group.
7. Once all changes are made choose Save User at the bottom of the page.
8. If for any reason, you need to remove a user, choose Revoke Access at the bottom of the page.
For any more questions regarding Editing a User please contact Sonicu Support for assistance. Sonicu Support can be reached by email at support@sonicu.com or by calling (317) 620-8627. Sonicu Support is available M-F 8 AM- 5 PM EST.