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Admin User Training: Sonicu Reports - Alarm Resolution Report - Editing an Existing Group Report 

Compares how each group handled alarms that started in the selected period: how many were resolved, snoozed, or still active, average time to resolve, and response time (start to first comment, snooze, or resolve), including the share within 2 hours.

Key Steps & Rules:

1.  Go to Navigate Reports.

2.  Select your Report:

  • Select the Alarm Resolution Report from the Advanced Reports.

  1. Select Group Reports
  2. Select the three dots for the template you would like to edit
  3. Select Edit - This will redirect you to the template page where you can edit the Report Details and Data Settings.
  4. Save Changes

You can also archive the template, view the report history, and run the report for the group from this page. 

For any more questions regarding Reports, please contact Sonicu Support for assistance.  Sonicu Support can be reached by email at support@sonicu.com or by calling 317-468-2345.  Sonicu Support is available M-F 8 AM- 5 PM EST.