Admin User Training: Sonicu Reports - Alarm Resolution Report

Key Steps & Rules:

1. Go to Navigate Reports.

2. Select your Report:

On-Demand Report: Run the report right now

Select the timeframe you'd like to include in the report
- Today – Automatically selects today’s date

- Yesterday – Goes back to yesterday’s date
- Last 7 days – Selects the last 7 days including today
- Month-to-date – Selects from the first of the month to today’s date
- Semi-Monthly – Select 1^st-15^th or 16^th- end of the month
- Month – Select an entire month
- Custom Range – Select multiple consecutive days across multiple months up to 31 days
Select Run Report

For any more questions regarding Reports, please contact Sonicu Support for assistance. Sonicu Support can be reached by email at support@sonicu.com or by calling 317-468-2345. Sonicu Support is available M-F 8 AM- 5 PM EST.

Compares how each group handled alarms that started in the selected period: how many were resolved, snoozed, or still active, average time to resolve, and response time (start to first comment, snooze, or resolve), including the share within 2 hours.