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Admin User Training: Maintenance Mode by Point

Maintenance Mode allows alarms to be temporarily suppressed for an individual point of monitoring during planned maintenance activities.


What is Maintenance Mode

The feature is intended to support probe replacement workflows, where alarms may trigger while sensors or devices are being serviced. Maintenance Mode prevents new alarm generation for the selected point while monitoring and data collection continue normally.

Feature Behaviors

  • Applies to one point at a time
  • Suppresses new alarm generation during the selected duration (1hr/ 4hr/ 8hr/ 24hrs)
  • Monitoring data collection continues normally
  • Alarm monitoring resumes immediately when Maintenance Mode expires
  • Maintenance Mode events are logged in the system
  • Maintenance Mode periods appear on excursion reports
  • Optional: notification sending for start/end of Maintenance Mode

Users must have notifications enabled to receive Maintenance Mode notifications. 

How Maintenance Mode Works - User Walkthrough

Starting Maintenance Mode
  1. User navigates to the Edit Point page for the point of monitoring.
  2. User selects the “Start Maintenance Mode” button.
  3. Duration selection: A window appears, allowing the user to select how long the point should remain in Maintenance Mode. 
      
    1. Create a Title for the Maintenance Mode (Service, Probe-Replacement, etc.)
    2. User selects the desired duration:  1 hour / 4 hours / 8 hours / 24 hours
    3. Optional: user selects “Send notification to users.”
      1. If selected, email notifications are sent to users who are assigned to receive alarms for that point.
  4. User selects “Start Maintenance Mode” to confirm. Once activated, alarm generation for that point is suppressed for the selected duration.
    During Maintenance Mode
    • The point continues reporting readings.
    • Alarm events are not generated while Maintenance Mode is active.
    • The Maintenance Mode event is recorded and will appear on excursion reports.
    Automatic End of Maintenance Mode

    Maintenance Mode ends automatically when the selected duration expires. At that time, alarm monitoring resumes immediately.

    If notification sending was enabled when Maintenance Mode was started:

    • Users configured for alarm notifications will receive an email indicating that Maintenance Mode has ended for the point.
    Ending Maintenance Mode Early

    Maintenance Mode can be ended before the selected duration expires.

    To end Maintenance Mode early:

    1. User navigates to the Edit Point page for the point of monitoring.
    2. User selects “End Maintenance Mode Early” for the selected the point, directing them to the Address Alarm page for the maintenance alarm
    3. User resolves the active Maintenance Mode alarm for the point.
    4. Optional: user may leave a comment or note when resolving the alarm.

    OR

    1. User navigates to the Alarms page.
    2. User resolves the active Maintenance Mode alarm for the point.
    3. Optional: user may leave a comment or note when resolving the alarm.

    If notification sending was enabled at the start of Maintenance Mode, notification emails will be sent indicating that Maintenance Mode has ended.

    Intended Use

    Maintenance Mode should be used for:

    • SNAP and/or probe-replacement
    • short-term servicing
    • temporary testing scenarios

    Maintenance Mode is not intended for:

    • long-term alarm suppression
    • alarm configuration changes
    • bulk alarm suppression across multiple points

    For additional questions regarding the Maintenance Mode, please contact Sonicu Support for assistance. Sonicu Support can be reached by email at support@sonicu.com or by calling (317) 468-2345. Sonicu Support is available M-F 8 AM- 5 PM EST.