Before You Begin
User Permissions Required: Administrator
Recommended Uses
- Probe replacement
- SNAP probe replacement
- Equipment servicing
- Temporary testing
- Bulk alarm suppression across multiple monitoring points
Do Not Use For
- Long-term alarm suppression
- Replacing alarm configuration changes
- Maintenance Mode for a single point (use Admin User Training: Maintenance Mode by Point)
Understanding Mass Maintenance Mode
Mass Maintenance Mode temporarily suppresses new alarm generations while allowing monitoring and data collection to continue normally.
- Monitoring continues normally.
- Environmental readings continue to be collected.
- New alarm events are suppressed.
- Maintenance events appear on excursion reports.
- Notifications can be sent when Maintenance Mode starts and ends.
- A comment is optional when starting or ending Maintenance Mode early.
Good to Know
Maintenance Mode suppresses new alarm generation only. It does not stop monitoring or data collection.
Let's Get Started
Step 1 – Open Settings
Select Settings from the navigation menu.
What you'll see
The Settings page opens.
Step 2 – Open Maintenance Mode
Select Maintenance Mode.
What you'll see
The Maintenance Mode page opens.
Step 3 – Select Monitoring Points
Select one or more monitoring points.
What you'll see
The selected points are highlighted.
Step 4 – Choose a Duration
Select 1 Hour, 4 Hours, 8 Hours, 24 Hours, or Custom (up to one week).
What you'll see
The selected duration is displayed.
Step 5 – Notification Settings
Choose whether to notify subscribed users. Notification sending is enabled by default.
What you'll see
Your notification preference is displayed.
Step 6 – Apply Maintenance Mode
Select Apply.
What you'll see
The confirmation window opens.
Step 7 – Confirm
Enter a Maintenance Window name and the required comment, then select Continue.
What you'll see
Maintenance Mode begins for the selected points.
While Maintenance Mode Is Active
- Monitoring continues normally.
- Environmental readings continue to update.
- New alarm events are temporarily suppressed.
- Active Maintenance Mode events appear on the Maintenance Mode page.
- Maintenance periods appear on excursion reports.
Ending Maintenance Mode
Maintenance Mode ends automatically when the selected duration expires. You can also end it early if maintenance is completed ahead of schedule.
- Open Settings>Maintenance Mode.
- Select Disable All or Disable Selected.
- Enter the required reason for ending Maintenance Mode early.
- Optionally notify subscribed users.
Maintenance Mode can also be ended by resolving the active Maintenance Mode alarm from the Alarms page.
-
Open Settings > Alarms.
-
Select point(s) to be resolved
-
Check/Uncheck the type of alarms to Maintenance only
- Select Mass Address Selected Alarms
- Select Resolve
- Select a Reason
- Add a Comment if required
- Click Resolve Alarm
- No Current Alarms will be shown under Maintenance
Verify the Results
- The selected points appear in the Maintenance Mode table.
- Monitoring data continues normally.
- No new alarm events are generated for the selected points.
- Maintenance periods appear on excursion reports.
- Alarm monitoring resumes when Maintenance Mode ends.
Need Additional Help?
If you have questions about Mass Maintenance Mode or need assistance with your Sonicu system, the Sonicu Support team is here to help.
Email: support@sonicu.com
Phone: (317) 468-2345
Support Hours: Monday–Friday, 8:00 AM – 5:00 PM EST
We are happy to help troubleshoot issues, answer questions, and make sure your monitoring system is working as expected.