Admin User Training: Mass Maintenance Mode

What is Mass Maintenance Mode

User can selectively choose multiple points in an area or zone, or select all points in an area or zone. Maintenance Mode prevents new alarm generation for the selected points while monitoring and data collection continue normally.

Feature Behaviors

• Applies to multiple points at a time
• Suppresses new alarm generation during the selected duration: 1hr/ 4hr/ 8hr/ 24hrs / Custom (up to 1 week)
• Monitoring data collection continues normally
• Alarm monitoring resumes immediately when Maintenance Mode expires
• Active Maintenance Mode events are displayed in a table on the Maintenance Mode page, including individual points put into Maintenance Mode through the Edit Point page.
• Maintenance Mode periods appear on excursion reports
• Requires the user to leave a comment when starting a maintenance event
• Requires users to leave a comment to end a maintenance event early
• Optional: notification sending for start/end of Maintenance Mode
• Users must have notifications enabled

How Mass Maintenance Mode Works - User Walkthrough

Starting Maintenance Mode

1. User navigates to settings
   
2. User selects the “Maintenance Mode” option
   
3. User selects the points to put into Maintenance Mode.
     
4. User selects the duration in the right side panel for how long the point should remain in Maintenance Mode. Duration options include: 1 hour / 4 hours / 8 hours / 24 hours / Custom (up to 1 week)
    
5. User toggles on/off send notification to users (default is on)
6. User selects “apply”
7. User inputs a name for the maintenance window and a comment (will be required) in the confirmation modal, selects “continue”

During Maintenance Mode

• The point continues reporting readings.
• Alarm events are not generated while Maintenance Mode is active.
• The Maintenance Mode event is recorded and will appear on excursion reports.
• Users can see active Maintenance Alarms in the table on the Maintenance Mode page
    

Automatic End of Maintenance Mode

Maintenance Mode ends automatically when the selected duration expires. At that time, alarm monitoring resumes immediately.

If notification sending was enabled when Maintenance Mode was started:

• Users configured for alarm notifications will receive an email indicating that Maintenance Mode has ended for the points.

Ending Maintenance Mode Early

Maintenance Mode can be ended before the selected duration expires for the specific points or all points in a mass Maintenance Mode window.

To end Maintenance Mode early:

1. User navigates to settings
2. User selects the “Maintenance Mode” option
3. To disable Maintenance Mode for all points in the maintenance window, the user selects “disable all”
   
4. OR to disable specific points within a window, the user can expand the window to select individual points, then select “Disable selected”
5. User is required to input the reason for disabling Maintenance Mode early and selects “disable”
     
6. Optional: the user may toggle on/off to send a notification to the subscribed user

OR

1. User navigates to the Alarms page.
2. User resolves the active Maintenance Mode alarm for the point.

If notification sending was enabled at the start of Maintenance Mode, notification emails will be sent indicating that Maintenance Mode has ended.

Intended Use

Maintenance Mode should be used for:

• SNAP hardware replacement
• short-term servicing
• temporary testing scenarios
• bulk alarm suppression across multiple points

Maintenance Mode is not intended for:

• long-term alarm suppression
• alarm configuration changes

For additional questions regarding the Mass Maintenance Mode, please contact Sonicu Support for assistance. Sonicu Support can be reached by email at support@sonicu.com or by calling (317) 468-2345. Sonicu Support is available M-F 8 AM- 5 PM EST.