Sonicu allows users to check the status and history of their support tickets in our Customer Portal
Please follow the steps below to create your account, log in, and utilize the SoniCloud Customer Support Portal.
1. When logged into your SoniCloud account, go to the top right of the page and select the Navigate down arrow and select "Sonicu Academy."
2. Scroll to the bottom of the page and select "Go to Customer Portal."
3. Use your SoniCloud monitoring email and password to log in. If you have not registered in the Customer Portal, please click "Register here."
4. Input the required info to create your account, as indicated in the fields marked with arrows below. You will need to agree to allow Sonicu to store your email and password to access the system.
5. You will be sent an email to confirm and complete your registration. You should receive this email in only a few minutes.
6. Once you receive the activation email, please click the blue "Confirm" button.
7. Once your email is confirmed, you can go back to step #3, input your email and password, and log in. Once logged in, you will see a list of all support tickets placed from your account.
8. You can go into each ticket and see the history of that ticket, as well as reply to the ticket from within the customer portal.
For any more questions regarding your Customer Portal please contact Sonicu Support for assistance. Sonicu Support can be reached by email at support@sonicu.com or by calling (317) 620-8627. Sonicu Support is available M-F 8 am-5 PM EST.