Alarms and Notifications
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      1. Sonicu Academy
      2. Admin User Training
      3. Alarms and Notifications

      Admin User Training: How to Set Tiered Alarm Notifications

      This feature allows you to set up repeating, escalating, and tiered alarming, sometimes referred to as a call tree.

       

      To set up Alarm Notification Delays, please follow the steps listed below:

       

      1.  Click on the Navigate button on the top right corner of the page and select "Settings".

      2.  In the "Alarms and Notifications" section of the Settings page, select "Escalation & Repeating"

      3.  The first column on this page is your user list.  The second column is your Alarm Notification Delay.  The third column is your Re-notification interval.  Click on the user you wish to update.  Once you select the user, a pop up will appear from the right side of your screen.  

      4. Enter the amount of additional delay you would like this user to have before receiving alarms.  *Please note* This delay will be in addition to the delay that already exists from the Alarm Buffer Time.  This time is entered in minutes.  For example, if you want a 3 hour delay before receiving alarms, you would enter 180.

       

      5.  Once you have entered the Notification Delay interval, click the green Save button. 

       

       

      *For users who need to receive the alarm as soon as it is generated, leave the Alarm Notification Delay at 0 minutes.  This will send the alarm as soon as it is generated by SoniCloud. * 

       

      It is important to remember that these values are on a per-site per-user basis and not on a per-alarm basis. The entire intention of these settings is to reduce alarm fatigue.
       
       
      Delay
      If a user has an Alarm Notification Delay set to 0, then they will instantly receive an alert as soon as an alarm is created. If the Alarm Notification Delay is greater than 0, then the alarm will be delayed by the Alarm Notification Delay Value in minutes.
      If you use an Alarm Notification Delay, you must set the Alarm Re-notification Interval value to greater than 0.

       

      For any more questions regarding Alarm Notification Delays please contact Sonicu Support for assistance.  Sonicu Support can be reached by email at support@sonicu.com or by calling 317.468.2345.  Sonicu Support is available M-F 8 AM- 5 PM EST.