This Document Will indicate the LED Diagnostic Codes for the MVP Series of Meters and Gateways.
|
Jump to Section |
| General Issues | SD Card | Input |
| WiFi | 900 MHz | Cellular | Ethernet |
| General Issues |
|
|
No Connection |
Error: Not able to connect to the network. Will see this for all radio types on connection failure. Follow the steps given for specific radio types. |
Help Me Fix This |
|
|
No ACK |
Error: Meter did not receive an acknowledgment from Sonicloud. Check network settings to ensure that our Meters have bidirectional communication on the network |
Help Me Fix This |
|
|
Connection Successful |
Success: The Meter was able to establish a connection to the server and send data |
|
|
|
Sleeping Meter (Connected) |
Success: The Meter is asleep, plugged in, and connected to the internet |
|
|
|
Sleeping Meter (Disconnected) |
Error: The Meter is asleep, plugged in, and not connected to the internet |
Help Me Fix This |
| SD Card Issues |
 |
No SD Card Found | Error: No SD card found by the Meter. | Contact Support |
 |
Cannot Read/Write to SD Card | Error: Not able to read/write to SD card. | Contact Support |
 |
No Configuration File Found | Error: No configuration file found. | Contact Support |
 |
Configuration File Parameters Inconsistent | Error: Configuration on SD Card has been corrupted. | Contact Support |
| Input Errors |
 |
Modbus Connection Error | Error: Issue connecting to Modbus Meter. Check Modbus configuration parameters and Modbus Meter wiring | Help Me Fix This |
 |
Error Reading Input #1 | Error: Probe disconnected on Input 1. Check both the probe and the cable for any disconnects on the line | Help Me Fix This |
 |
Error Reading Input #2 | Error: Probe disconnected on Input 2. Check both the probe and the cable for any disconnects on the line | Help Me Fix This |
 |
Error Reading Input #3 | Error: Probe disconnected on Input 3. Check both the probe and the cable for any disconnects on the line | Help Me Fix This |
 |
Error Reading Input #4 | Error: Probe disconnected on Input 4. Check both the probe and the cable for any disconnects on the line | Help Me Fix This |
| WiFi Connectivity |
 |
Reading WiFi SN | Bootup: Will only see this when the Meter turns on for the first time | |
 |
Can't Read WiFi SN | Error: There is an issue with the WiFi radio. Contact Sonicu Support for assistance | Help Me Fix This |
 |
Initializing WiFi Radio | Bootup: WiFi Radio is starting up and attempting to connect to the Wireless Access Point | |
 |
Error Initializing WiFi Radio | Error: There is an issue with the WiFi radio making a connection to the Wireless Access Point. | Help Me Fix This |
 |
Attempting WiFi Connection | Bootup: The Meter is attempting to connect to Wireless Access Point and make a connection to Sonicloud servers | |
 |
Unable to Connect to Access Point |
Error: Meter was unable to connect to Sonicloud servers through the Wireless Access Point
|
Help Me Fix This |
| 900 MHz Connectivity |
 |
Reading 900 MHz SN | Bootup: Will only see this when the Meter turns on for the first time | |
 |
Can't Read 900 MHz SN | Error: There is an issue with the 900 MHz radio. Contact Sonicu Support for assistance | Help Me Fix This |
 |
Attempting Gateway Connection | Bootup: The Meter is attempting to connect to the Sonicu gateway | |
 |
Error Connecting to Gateway |
Error: Meter was unable to connect to Sonicu gateway
|
Help Me Fix This |
| Cellular Connectivity |
 |
Reading Cell SN | Bootup: Will only see this when the Meter turns on for the first time | |
 |
Can't Read Cell SN
|
Error: There is an issue with the cellular modem. Contact Sonicu Support for assistance. | Help Me Fix This |
 |
Attempting Cellular Connection | Bootup: The Meter is attempting to connect to Verizon's 4G LTE network | |
 |
Cannot Connect to Cellular Network |
Error: The Meter was unable to connect to Verizon's 4G LTE network. Move the Meter to a different area.
|
Help Me Fix This |
| Ethernet Connectivity |
 |
Reading Ethernet SN | Bootup: Will only see this when the Meter turns on for the first time | |
 |
Can't Read Ethernet SN | Error: There is an issue with the Ethernet module. Contact Sonicu Support for assistance | Help Me Fix This |
 |
Initializing Ethernet Module | Bootup: Meter is attempting to establish an Ethernet connection | |
 |
Error Initializing Ethernet Module |
Error: The Meter was unable to get an Ethernet connection. Ethernet configuration of the Meter does not match with the requirements of your network.
|
Help Me Fix This |