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Troubleshooting
Documents to help narrow down an issue with your Sonicu Meters or SoniCloud Site and fix it. Documents to help get your Sonicu Meters Connected.
Hardware Troubleshooting
- What to do when your Glycol Sensor is leaking
- Updating the Local Time for your SoniShield Display
- How to "Zero" a SoniShield Duo Differential Pressure Sensor using the SoniCloud Mobile App
- How to run Diagnostics mode to assist with troubleshooting
- How to Troubleshoot a "No Probe" Error (DUO)
- How to Power Cycle the SoniLink Hub
- SoniLink Hub Troubleshooting Guide
- How to Run a Probe Error Log
SoniCloud Troubleshooting
Connectivity Troubleshooting
- How to Check-In your SoniShield Duo
- LED Codes for the Sonishield series of Meters
- What to do when your Sonicu Meters Appear Connected to your Local Network but is not Connected Online
- Signal Strength Guide
- Setting up Enterprise Wi-Fi Connectivity (802.1x)
- Network Maintenance Mode
- Steps to Take When Your SoniShield or SoniLink Device is Offline
SoniCloud Mobile App
MVP Series
- How to Manually Check-In Your Sonicu MVP Meter
- MVP Legacy Support Letter
- First Steps to take when your Sonicu MVP Meter is reporting as offline
- Manually Updating Your WiFi Network Settings (MVP Series Only)
- How to Power Cycle your Sonicu MVP Series Meter or Gateway
- How to Manually Update the Firmware on your MVP Series Sonicu Meter or Gateway
- LED Codes for the MVP series of Meters and Gateways
- What each Color means when you're resetting a Sonicu Meter or Gateway (MVP Series Only)
- Reprogramming a 410/440 v4.01+
- How to "Zero" a Sonicu Differential Pressure Sensor
- How to Troubleshoot a "No Probe" Error (MVP)