Before You Begin
User Permissions Required: Admin must submit request to Sonicu Support.
Availability
Network Maintenance Mode is a Premium Feature that must be enabled by the Sonicu Support team before it is available in your SoniCloud site.
Recommended Uses
- Scheduled network maintenance
- Planned internet outages
- Network equipment replacement
- Firewall or network infrastructure changes
- IT maintenance windows
Do Not Use For
- Probe replacement
- Equipment servicing
- Suppressing threshold alarms
- Maintenance for individual monitoring points (use Admin User Training: Maintenance Mode by Point instead)
Understanding Network Maintenance Mode
Network Maintenance Mode temporarily suppresses offline alarm notifications during a scheduled network outage while continuing to monitor your facility for environmental threshold excursions.
Feature Behavior
- Applies to the entire site.
- Suppresses offline alarm notifications only.
- Environmental monitoring continues normally.
- Threshold excursion alarms continue to be generated.
- A banner appears in SoniCloud indicating the site is in Network Maintenance Mode.
- Network Maintenance Mode automatically ends at the scheduled end time.
Good to Know
Network Maintenance Mode suppresses only offline alarm notifications. Environmental threshold alarms (such as temperature, humidity, pressure, and differential pressure) continue to operate normally.
How to Enable This Feature
Network Maintenance Mode is a Premium Feature and cannot be enabled by customer users.
If you would like to add this feature to your Sonicu system, please contact the Sonicu Support team. We will review your account, answer any questions, and enable the feature if appropriate.
Need Additional Help?
If you have questions about Network Maintenance Mode or would like to other discuss Premium Features, the Sonicu Support team is here to help.
Email: support@sonicu.com
Phone: (317) 468-2345
Support Hours: Monday–Friday, 8:00 AM – 5:00 PM EST
We are happy to answer your questions, discuss Premium Features, and make sure your monitoring system is working as expected.