The SoniLink hubs are designed to be fairly simple in their implementation. Ideally, a hub should be able to be powered up and plugged into an active ethernet port and start transmitting data.
If the hub is ethernet, it has to be able to pull an IP address down via DHCP and transmit data to the AWS endpoints for SoniLink, as found below.
Wifi(Depends on Binary/HTTP/HTTPS)
80 dev1.sonicumonitoring.com(Binary)
443 hat1.sonicumonitoring.com(HTTPS)
80 hat1.sonicumonitoring.com(HTTP)
SoniLink(All ports and endpoints required)
TCP 443 A27B5R0TVNCU3L.lns.lorawan.us-east-1.amazonaws.com
TCP 443 A27B5R0TVNCU3L.cups.lorawan.us-east-1.amazonaws.com
TCP 443 and 5798 ds.devicehq.com (Only for Multitech Hubs)
UDP 123 time.nist.gov (Multitech Hubs)
UDP 123 *.openwrt.pool.ntp.org (RAK Hubs)
SoniLink Hub Troubleshooting Guide
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- Reset Button Protocol
- Do not engage the reset button on the hub's rear.
- Note: Activating this button will reset the hub’s configuration to factory defaults.
- Do not engage the reset button on the hub's rear.
- LoRa WAN Antenna Verification
- Ensure that the LoRa WAN antenna is securely connected to the hub.
- Power Cycle Procedure
- Perform a power cycle on the hub as follows:
- Disconnect both the power supply and Ethernet cable from the hub.
- Wait for a duration of 15 seconds.
- Reconnect the power supply and Ethernet cable to the hub.
- Perform a power cycle on the hub as follows:
- Hub Connectivity Status
- To check the connectivity status of the hub:
- Navigate to the top-right corner of the Sonicu Monitoring Dashboard.
- Select "Navigate", then choose "Settings".
- To check the connectivity status of the hub:
- Reset Button Protocol
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SoniLink Hub Overview
- In the dashboard interface:
- Go to Meters, Probes, and Data and select "SoniLink Hub Overview".
- Here, you can view the "Last Connected" timestamp, which indicates the most recent successful uplink if the hub is operational.
SoniLink Hub Connected via Ethernet
For the following troubleshooting steps, coordination with your IT department or an on-site technician with network troubleshooting capabilities is required.
Hub Network Configuration Requirements:
- Ensure network settings include support for DHCP.
- Verify that the following ports are open and accessible:
- Port 443 (HTTPS)
- Port 123 (NTP)
Ethernet Connectivity Troubleshooting
- Network Configuration Changes
- Have there been any recent updates or modifications to the network configuration:
- If changes have been made: The hub may have been removed from the network and might need to be re-whitelisted.
- If no changes are reported: Proceed to the subsequent step.
- Have there been any recent updates or modifications to the network configuration:
- Data Traffic Confirmation
- If data traffic is confirmed:
- Ensure the AWS Gateway Endpoint is whitelisted and that SSL interception is not affecting connectivity.
- The AWS Gateway endpoints for all Hubs are:
- https://A27B5R0TVNCU3L.cups.lorawan.us-east-1.amazonaws.com:443
- https://A27B5R0TVNCU3L.lns.lorawan.us-east-1.amazonaws.com:443
- UDP Port 123(NTP) *.openwrt.pool.ntp.org: (Hubs with RAK in name)
- UDP Port 123(NTP) time.nist.gov (Hubs with CON in name)
- TCP 443 and 5798 for ds.devicehq.com
- If data traffic is confirmed:
- NTP Traffic Verification
- Ensure that the network is not blocking Network Time Protocol (NTP) traffic.
Cellular Connectivity Troubleshooting
- Hub Placement Optimization
- If possible, reposition the hub closer to a window to improve cellular reception.
- Assessment of Cellular Connectivity Environment
- Evaluate if the hub is situated in an area with known poor cellular reception (e.g., basement).
Support and Escalation
- If the above troubleshooting steps do not resolve the connectivity issue:
- Contact support at 317-468-2345.
- Alternatively, submit a support ticket to Support@Sonicu.com