Troubleshooting:  How to Perform a Cyan Reset on Your SoniShield Duo

Before You Begin

Important: Do not press the right-side button on your SoniShield Duo while the device is offline.

Pressing the right-side button while the device is offline will erase the data the device is currently recording and reset its internal clock. Performing a Manual Data Sync will not recover the lost data.

Perform a Cyan Reset

A Cyan Reset restarts the SoniShield Duo and may help resolve certain device issues. You can perform the reset using the SoniCloud mobile app or manually at the device.

Option 1 - Using the SoniCloud Mobile App

Use this option when you can access the SoniShield Duo through Bluetooth.

Step 1 - Open the SoniCloud Mobile App

Open the SoniCloud mobile app.

What you'll see

The SoniCloud mobile app opens.

Step 2 - Open the Bluetooth Meter Scanner

Select Settings in the bottom-right corner, then select Scan for SoniShield Meters (BLE).

What you'll see

The app searches for nearby SoniShield meters.

Step 3 - Locate Your SoniShield Duo

Find your meter using the last four characters of the serial number printed on the faceplate, then select the meter you want to troubleshoot.

What you'll see

The selected SoniShield Duo and its available Bluetooth options are displayed.

Step 4 - Restart the Device

Select LED Reset via Bluetooth, then select Cyan (Light Blue): Restart Device.

What you'll see

The Cyan Reset command is sent to the SoniShield Duo and the device restarts.

Option 2 - Manually at the SoniShield Duo

Use this option when you are physically at the SoniShield Duo and need to restart the device manually.

Step 1 - Press and Hold the Left-Side Button

Press and hold the left-side button marked with the wrench icon for approximately 15 seconds while watching the LED on the faceplate.

What you'll see

The LED cycles through a series of colors while you continue holding the button.

Step 2 - Release the Button at Cyan

Release the button as soon as you see the first cyan (light blue) LED flash.

LED color sequence: Red -> Green -> Yellow -> Dark Blue -> Purple -> Cyan (light blue)

Cyan appears immediately after purple. Release the button at the first cyan flash.

What you'll see

The LED reaches cyan (light blue), indicating the Cyan Reset selection.

Verify the Reset

After performing the Cyan Reset, allow the SoniShield Duo time to restart. Verify that the device resumes normal operation and communication with SoniCloud.

Still Having Trouble?

If the SoniShield Duo remains offline or the original issue continues after the Cyan Reset, contact Sonicu Support for assistance. Do not continue performing resets repeatedly unless instructed by Sonicu Support.

Need Additional Help?

If you have questions about performing a Cyan Reset or need assistance with your Sonicu system, the Sonicu Support team is here to help.

Email: support@sonicu.com
Phone: (317) 468-2345
Support Hours: Monday-Friday, 8:00 AM-5:00 PM ET

We are happy to help troubleshoot issues, answer questions, and make sure your monitoring system is working as expected.