What can I do in SoniCloud as a View User?
Learn what View Users can access and manage on the SoniCloud website and mobile app
Understanding the View User Role
As a View User, you can access the SoniCloud Dashboard through SonicuMonitoring.com or the SoniCloud Mobile App. The same username and password are used for both.
View Users can review monitoring data, respond to alarms, and access reports for the areas they have permission to view. They cannot change the site setup or system configuration.
View and Address Alarms
View Users can access the Sonicu Alarm Handler from the Alarms page.
Depending on the status of the alarm, you can:
- Add a comment
- Snooze the alarm
- Resolve the alarm
Training articles for managing alarms on both the SoniCloud website and mobile app are available in Sonicu Academy.
View Alarm History
View Users can review previously resolved alarms and add comments.
Adding a comment can provide additional context, document what caused the alarm, or record actions taken in response.
View Current Readings
View Users can review current monitoring data for the points they have permission to view.
You can:
- View all points listed within a Zone
- Select an individual point
- Review the point’s current reading
- View its graph and data history
View Calibration Information
View Users can access calibration information for the points they have permission to view.
This information can be especially helpful during a site audit when an Admin User is unavailable.
Run Sonicu Reports
View Users can log in to SoniCloud and run reports on demand.
To receive reports automatically, contact one of your Site Admins and ask to be added to the appropriate scheduled reports.
What Requires an Admin User?
View Users cannot change the site setup or system configuration. An Admin User is required to:
- Add or update users
- Change alarm profiles
- Modify site settings
- Schedule reports
- Make other administrative changes within SoniCloud
Contact one of your Site Admins if you need an administrative change completed.
Good to Know
Your access is limited to the Groups, Zones, and points assigned to your user account. If you cannot see an expected area or point, contact one of your Site Admins to review your access.
Need Additional Help?
If you have questions or need assistance with your Sonicu system, the Sonicu Support team is here to help.
Email: support@sonicu.com
Phone: (317) 468-2345
Support Hours: Monday–Friday, 8:00 AM–5:00 PM ET
We are happy to help troubleshoot issues, answer questions, and make sure your monitoring system is working as expected.